A B2B SaaS with a heavy stream of tickets. We built an AI copilot that answers from their knowledge base - handling a request dropped from hours to minutes.
The product was growing, and the flow of support and pre-sales tickets grew with it. Every reply meant digging through the docs, the knowledge base and the ticket history.
An agent spent up to 40 minutes on a single non-trivial request: find it, verify it, write it up. The queue kept growing and response times were blowing past targets.
The search and the first-draft answer had to move to the machine, leaving people the final say.
People stay on quality control - the machine handles the grind of searching and drafting.
"The team was clearing the queue by hand and burning out. Now the copilot closes most requests on its own, and the team works on the things that actually need a brain."
Describe your challenge in two sentences - we'll come back with a plan and a working prototype in 48 hours.
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