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AI voice bot for inbound and service calls

Inbound 24/7, outbound service calls to your customer base and qualification. A transcript of every call lands in the CRM card right after it ends. From $0.03 per minute.

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What an AI voice bot is

An AI voice bot (AI phone agent) is software that talks to customers over the phone on its own. It answers inbound calls 24/7 and calls your customer base: confirms bookings, sends reminders, follows up on requests. It recognizes speech, answers typical questions and objections on script, qualifies the caller and writes the summary and transcript to Kommo, HubSpot, Zoho or Salesforce. Complex calls stay with your team. Price — from $0.03 per minute, launch — from 7 days.

Hears, understands and drives to the deal

01

The call

The bot picks up inbound calls or calls customers who agreed to be contacted.

02

Recognizes speech

Hears and understands the caller and turns speech into text instantly.

03

Holds the dialogue

Natural speech on script, answers to questions and objections.

04

Qualifies

Reads need and readiness, filters out off-target callers.

05

Logs in CRM

Creates the deal and writes the call summary and transcript to the card.

Closes calls without an agent

Inbound 24/7

Picks up every call instantly — no queue, nothing missed overnight.

Outbound service calls

Calls through a list: confirmations, reminders, surveys. Runs the script and logs the outcome.

Qualification

Reads intent, budget and readiness against your industry's criteria.

Call transcripts

A transcript of every conversation is ready right after the call.

CRM integration

Creates deals and writes call summaries straight into Kommo, HubSpot, Zoho or Salesforce.

Natural speech

Speaks in a lifelike voice with pauses — no robotic phrases or «press one».

Two jobs, different rules

Inbound calls

  • picks up every call instantly, at night and on weekends;
  • answers typical questions on script;
  • qualifies: need, timing, readiness;
  • creates the deal and writes the summary and transcript to the CRM;
  • leaves complex calls to your team.

Almost no legal restrictions: the customer calls you.

Outbound calls

  • calls back leads from your website and ads;
  • confirms bookings, orders or deliveries;
  • reminds about payment or renewal dates;
  • runs a short post-purchase survey.

A bot should only call customers who agreed to such calls, and many countries restrict advertising via automated dialing. We build outbound scenarios around service calls only.

Where it works

Call centers

Offload the first line — the bot closes routine calls, people take the hard ones.

Leasing

Calling back on applications and qualifying by asset and amount, handing the ready ones to a rep.

Healthcare

Booking and confirming appointments, reminders and rescheduling — with no load on the front desk.

Services

Taking requests and quoting by parameters, booking a survey or visit around the clock.

How a bot differs from «press 1»

IVR is a voice menu: the caller listens to options and presses buttons. An AI voice bot understands normal speech and drives the conversation to an outcome itself.

IVR, voice menuAI voice bot
How it understands the callerOnly buttons or short menu commands.Understands free speech and turns it into text instantly.
Question outside the menuBack to the menu or waiting on the line.Answers on script, leaves complex cases to a person.
QualificationNone, only call routing.Finds out need and readiness against your criteria.
CRM workUsually none.Creates the deal, writes the summary and transcript to the card.
OutboundPlays a recording, doesn't hear the answer.Holds a dialogue: confirmation, rescheduling, answers to questions.

From audit to first calls — from 7 days

01 · Express audit, 1 hour

Free: we review your calls — how many are missed, which questions repeat, where leads are lost.

02 · Plan, 3 more hours

Call script, handoff rules, telephony and CRM, and for outbound calls — customer consents and the carrier contract.

03 · Setup

Voice, script, speech recognition, writing summaries and transcripts to Kommo, HubSpot, Zoho or Salesforce.

04 · Test and launch

We run the bot on test calls, then switch it on for part of the call flow and tune the script.

05 · Support

2 weeks after launch are included. After that, optional: new scenarios and answer tuning.

We fix the target metrics in the contract. If we miss them, we keep improving at our own cost.

Pricing

How much an AI voice bot costs

You pay per minute of conversation plus a one-time setup. We give an exact quote after a free express audit: it depends on the script, telephony and integrations. All prices are on the pricing page.

Minute of conversation · from $0.03

Inbound and outbound bot calls.

Setup · from $650

Like any standalone module: script, voice, CRM and telephony integration.

Support · from $400/mo

New scenarios and answer tuning after launch.

Similar projects

Most projects are under NDA and published only with client permission. These open cases show AI handling customer contact on its own and logging the outcome in the CRM.

Modulleasing
Fintech2024

Modulleasing — AI agent books customers for vehicle service

+30%rep productivity
Kommo · Workflow automation · GPS
Tour operator
Travel2023

Tour operator — winning back a dormant base via an AI agent in WhatsApp

20%won back from a dormant base
Kommo · Workflow automation · WhatsApp

Frequently asked questions about AI voice bots

From $0.03 per minute of conversation. Setup is priced as a standalone module, from $650; support from $400/mo. We give an exact quote after a free express audit.
IVR is a voice menu with buttons. An AI voice bot understands normal speech, follows a script, qualifies the caller and writes the summary and transcript to the CRM.
Only customers who agreed to such calls, and only with service calls: reminders, confirmations, surveys. Rules for automated calls differ by country, so we agree the scenarios and the consent basis before launch.
Leaves them to your team: the bot handles routine calls, people take the hard ones. The call summary and transcript are saved in the card, so nobody starts from scratch.
It creates deals and writes call summaries to Kommo, HubSpot, Zoho or Salesforce. The transcript of every call appears in the card right after it ends.
Express audit — 1 hour, plan — 3 more hours, going live — from 7 days. 2 weeks of support after launch are included.

We'll go through your calls and show what a robot can take over

Describe your task in a couple of sentences. During business hours we reply within 20 minutes.

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Does not work — we refund you · terms in the contract