The agent answers customers in Open Channels, qualifies them and runs the deal in the CRM itself. Every rep call is reviewed against your checklist. We work on your portal — no migration needed.
Discuss your taskAI for Bitrix24 is an AI agent that answers customers in Open Channels 24/7, qualifies the request and works the deal in the CRM itself: it fills in fields, creates a task for the rep and hands over the conversation with its history. On top of that, every call is reviewed against your checklist, with sales dashboards for the team. We work on your Bitrix24 portal; launch takes from 7 days, and a turnkey AI agent starts at 50,000 ₽.
A customer writes in a messenger or website chat and the message lands in an Open Channel. The agent replies instantly, asks questions from your niche script, handles “too expensive” and “let me think” and offers a call with a rep. If the question is complex or the customer is ready to buy, the conversation goes to an operator with the full history. More about AI agents
The agent creates or updates the lead and deal, fills in fields from the conversation, sets a task for the owner and moves the deal through stages. The rep opens the card and sees who the customer is, what they need and what was agreed. CRM engineering
Calls from Bitrix24 telephony are reviewed against your checklist: script, objections, closing, follow-up. The manager sees a score for every rep and the calls with mistakes — no sampling needed. AI quality control
A messenger, social network or website chat — the message lands in an Open Channel.
Instantly and around the clock, using your knowledge base and sales script.
Finds out need, budget and timing, and filters out poor-fit requests.
A lead or deal, filled-in fields, a task for the owner.
With the conversation history. The rep's call is later reviewed against the checklist.
Bitrix24 has its own AI — BitrixGPT — and it covers part of the work out of the box. Below is what the built-in AI does according to the official Bitrix24 help center, and what we add. Checked on November 2, 2026.
| Task | Built-in Bitrix24 AI | ONIX.AI AI agent |
|---|---|---|
| Answering customers | An AI agent in Open Channels answers on social networks, messengers and the website widget from uploaded documents and hands the conversation to an operator with its history. Not available on every plan. | The agent runs the conversation with a script for your niche: qualifies, handles “too expensive” and “let me think”, offers a call with a rep. |
| Working the CRM | With the “CRM link” setting the agent reads customer data. The Open Channel creates the lead or deal; BitrixGPT fills in fields from chats and calls. | The agent fills in fields itself, sets a task for the owner and moves the deal through stages — following the rules of your pipeline. |
| Calls | BitrixGPT transcribes the call, writes a summary and fills empty card fields. Speech Analytics 2.0 scores calls against a script. | Calls and chats scored against your checklist, with a score for every rep — QA. |
| Models | Built-in BitrixGPT. YandexGPT, GigaChat, DeepSeek, ChatGPT and others can be connected. | We choose the model for the task and your data-residency requirements. |
| Cost | The free request limit depends on the plan. The BitrixGPT + Marketplace subscription starts at 800 ₽/month and removes the request limit in the ru zone; automatic call processing comes with this subscription. | Turnkey AI agent from 50,000 ₽, QA from 1.90 ₽/min. |
| Who sets it up | The portal administrator: uploads documents, writes the rules and scripts. | We do: scenario, knowledge base, integrations, testing on real conversations and 2 weeks of support. |
When the built-in AI is enough: you need answers to frequent questions from documents and call transcripts, and you're ready to configure it yourself. When you need your own agent: the sales scenario matters — qualification, objections, booking a call and careful work with fields and pipeline stages.
Sources (Bitrix24 help center and website, in Russian; checked November 2, 2026 — plan terms change, please confirm with Bitrix24):
We review your portal for free: Open Channels, pipelines, fields, telephony. We show where leads and calls get lost.
The agent's scenario, knowledge base, handoff rules, which fields and stages the agent manages, call scoring criteria, metrics.
We connect the agent to Open Channels, build the knowledge base from your materials, set up CRM work and call review.
We run it on real conversations and calls, fix what's needed and go live. Production launch takes from 7 days.
2 weeks after launch are included. After that it's optional, from 30,000 ₽/month: scenario improvements and new tasks.
Result metrics are fixed in the contract. If we miss them, we fix it at our own cost.
The price depends on the number of Open Channels, scenarios and integrations. We quote the exact amount after a free express audit. All prices are on the pricing page.
A turnkey agent in Open Channels: scenario, knowledge base, CRM work.
Calls and chats reviewed against your checklist. Setup from 50,000 ₽, no subscription fee.
Scenario improvements, new channels and tasks after launch.
Describe your task in a couple of sentences. During business hours we reply within 20 minutes.
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